JA Travel Agency

Reviews

• ★ ★ ★ ★ ☆
  Good discounts on vacation packages. Agent Sara not as knowledgeable had to call resort and destination to get answers to questions....though agency claims to specialize in vacation destination?
  By Vickie Byrd, November 15, 2017
• ★ ☆ ☆ ☆ ☆
  I would definitely recommend you read EVERYTHING fully before you book your trip. I didn't realize they had booked me for the last flight from Atlanta to Knoxville until the day before we were leaving. That put us at a 5hr layover. By the time we realized this the agency was closed and they do not check emails after hours, so if you're out of the country and cannot make phone calls and rely on email, don't count on getting a response until Monday. My agent emailed me back the day after I returned home advising me it's $200 per person to change flights through Delta and that she hopes we'll be ok through the long wait (she's the one who set our trip up so she should know by the time she responded I'd already have been home). I don't understand why they didn't try to get me the earlier flight originally when we booked it? Why have your client sit at an airport for 5 hours to wait on a flight when the DRIVE itself is only 3 hours? So we spent $175 to rent a car and drive back to Knoxville and got home almost 2 hours before flight ever left the ground. I'm really disappointed with the service we received. When we left for the Dominican Republic it was the day Hurricane Matthew was hitting Haiti so we weren't sure if we could still go to our resort and wanted to see what our options are. Again, I emailed on a Friday evening because she told me they work part of the day Saturday and asked if we could go to another location for the same resort and pay the difference in air fare? She called me Monday at 10:55am ( not Saturday when they were supposed to be open, but 6 hours after my flight had already left!) For real, you're my travel agent, you know my flight schedule. I didn't even get the message until the following Sunday when I got back into the country. Overall we were ok where we were with the Hurricane, I'm just extremely disappointed with the service I received through this travel agency. I did not feel like they cared about us at all. When your client is going very close to where a category 4 hurricane is I'd expect you'd want to make sure they're ok.
  By Bethany Haney, July 06, 2017

Photos